ESSENTIAL DUTIES AND RESPONSIBILITIES – TRAINING ACADEMY
Sales Management
- Prepare and send training proposals and quotes, and follow up on them through to close.
- Manage the existing customer portfolio, fostering customer loyalty and driving sales of GWO certification renewals (refresher courses).
- Keep the CRM up to date with opportunities, contacts, and sales forecasts.
- Collaborate on marketing initiatives, industry trade shows, and promotional campaigns for the Academy.
Customer Service
- Serve as the primary point of contact for inquiries about courses, dates, pricing, entry requirements, and terms and conditions.
- Manage trainee bookings, confirmations, changes, and cancellations.
- Inform customers and trainees about course logistics: schedules, location, accommodation, PPE, and required documentation.
- Collect and analyze customer satisfaction feedback, routing issues and complaints to the appropriate team.
Course Planning & Coordination
- Develop and maintain the course calendar (BST, ART, BTT, Blade Repair, among others) in coordination with the instructor team.
- Optimize the utilization of classrooms and practical training facilities by consolidating demand and proposing new course sessions.
- Coordinate the availability of facilities, training materials, equipment, and consumables required for each course.
- Organize on-site training at customer premises upon request.
Administrative & Document Management
- Register trainees and completed training in the GWO WINDA database within the established deadlines.
- Issue and file certificates, attendance lists, assessments, and other records required by GWO standards.
- Manage documentation for training subsidized through FUNDAE (Spain's State Foundation for Employment Training) when requested by the customer.
Invoicing & Financial Control
- Issue course invoices and follow up on collections in coordination with the Finance department.
- Manage customer purchase orders (POs) and supplier orders related to Academy activities.
Quality, Safety & Continuous Improvement
- Comply with and promote the company's safety, quality, and data protection (GDPR) policies.
- Propose and implement improvements to the Academy's sales and administrative processes.
- Collaborate with the Operations, Human Resources, and Finance teams to ensure training is delivered correctly.
ESSENTIAL DUTIES AND RESPONSIBILITIES – BLADE MAINTENANCE SERVICES
- Identify and generate new business opportunities for blade inspection, maintenance and repair services among wind farm owners and operators, OEMs and service providers.
- Contact potential customers, qualify opportunities and set up meetings for the Business Development team.
- Support the preparation of technical and commercial offers together with the Operations and technical teams.
- Follow up on offers and help close new projects.
REQUIREMENTS
- Bachelor's degree or Higher Vocational Training diploma in Business Administration, Commerce, Marketing or a related field.
- 2–3 years of experience in B2B sales or business development, ideally in the wind, energy, industrial services or training sectors.
- Proven ability to generate leads, prepare offers and close sales against targets.
- Fluent Spanish and a working level of English (B1 or above) to deal with international customers.
- Microsoft 365 (Excel, Word, Outlook, Teams) and CRM tools.
- Knowledge of the wind industry, GWO training, WINDA or FUNDAE is a plus.
- Organized, proactive and results-oriented, and able to manage several priorities at once.
- Valid category B driver's license.