Job Description:
Company: Nextpower
Location: Guadalajara, Jalisco, Mexico
Job Title: Robot Operations Supervisor
Experience: 4–6 Years
Work Arrangement: On-site
About the Role
Nextpower is expanding its global robotics operations and building a team in Guadalajara, Mexico, to support remote robotic inspection missions across solar energy sites worldwide.
The Robot Operations Supervisor – Mexico Operations will serve as a key leader within this growing organization, combining hands-on robot operation with team leadership, operational excellence, and cross-regional coordination.
This role will work closely with Robot Operators in Mexico while maintaining daily communication with supervisors and operations leaders based in the United States to ensure alignment on scheduling, performance expectations, quality standards, and mission execution.
Position Overview
As a Robot Operations Supervisor, you will operate robotic systems while supporting and guiding a team of Robot Operators in Guadalajara. You will help drive operational consistency, ensure high-quality mission execution, coach operators, and act as a primary communication bridge between the Mexico Operations team and U.S.-based leadership.
This position is ideal for someone who is technically capable, comfortable leading people, and motivated to help develop a growing operations team in a collaborative, fast-paced environment.
Key Responsibilities
Robot Operations (Player/Coach Role)
- Remotely operate and monitor robotic missions to maintain operational proficiency.
- Support complex or high-priority missions as needed.
- Demonstrate operational best practices and serve as a technical resource for the team.
Team Support & Oversight
- Provide day-to-day guidance to Robot Operators in Guadalajara.
- Monitor operator performance, productivity, and adherence to operational standards.
- Assist with onboarding, training, and development of new operators.
- Coach team members to improve efficiency, quality, and operational consistency.
Cross-Regional Coordination
- Maintain regular communication with California-based supervisors, leads, and operations teams.
- Participate in shift handoffs, mission reviews, and operational meetings.
- Ensure Mexico operations remain aligned with global processes, procedures, and performance expectations.
- Facilitate effective communication between Mexico-based operators and U.S. leadership.
Scheduling & Workflow Support
- Assist in managing daily operator schedules and coverage.
- Coordinate workload distribution and mission prioritization.
- Support operational planning to ensure consistent mission coverage across time zones.
Quality & Performance Management
- Review mission execution, documentation quality, and operator feedback.
- Monitor operational performance metrics and identify opportunities for improvement.
- Identify process improvements and escalate operational challenges.
- Support accountability and continuous improvement across the team.
Technical Troubleshooting & Escalation
- Support operators in troubleshooting robotic systems, connectivity issues, and mission-related challenges.
- Determine appropriate escalation paths for technical or operational issues.
- Coordinate with engineering and technical support teams when needed.
Reporting & Documentation
- Provide operational updates and performance insights to leadership.
- Ensure accurate documentation of incidents, anomalies, and mission results.
- Maintain visibility into team performance, operational challenges, and improvement opportunities.
Safety & Compliance
- Reinforce company safety standards and operational best practices.
- Ensure operators follow established procedures and operational guidelines.
- Promote a culture of accountability, communication, teamwork, and continuous improvement.
Qualifications
Required
- 4–6 years of relevant professional experience in operations, technical support, robotics, or a related field.
- Bachelors Degree in relevant field
- Fluency in English and Spanish, both written and spoken, with the ability to communicate effectively with U.S.-based teams.
- Prior experience in one or more of the following:Remote operations or robotics.Technical support or customer service leadership.Operations supervision or team coordination.Industrial automation or technical operations.
- Demonstrated leadership, coaching, or mentoring experience.
- Strong communication, organizational, and problem-solving skills.
- Ability to work on-site at the Guadalajara office.
- Flexibility to support U.S. operational hours and participate in shift coverage as business needs require.
Preferred
- Familiarity with remote robotic operations, industrial automation, or autonomous systems.
- Experience working with robotics, industrial systems, renewable energy, or solar operations.
- Experience leading teams in a 24/7 operations environment.
- Experience collaborating with international teams, particularly U.S.-based organizations.
- Familiarity with operational performance metrics, reporting, and continuous improvement processes.
Why Join Nextpower
- Help build and lead a growing robotics operations team in Guadalajara, Mexico.
- Work with advanced robotics and AI-driven technology supporting renewable energy operations worldwide.
- Collaborate with international teams across engineering, technical support, and operations.
- Play an important role in developing operational processes, team capabilities, and performance standards.
- Gain opportunities for professional development and career advancement as global operations continue to expand.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
**We are Nextpower**