The Roofing Service Technician performs on-site inspections and approved repair work for residential roofing service
and warranty concerns. This field-based role is responsible for accurately diagnosing visible roofing issues, completing
quality repairs within assigned scope, documenting findings with clear photos and service notes, maintaining safe work
practices, and escalating conditions that require additional review.
Essential Duties and Responsibilities
- Travel to assigned residential service, warranty, leak, inspection, and repair appointments.
- Inspect roofing systems to identify visible deficiencies, likely leak sources, installation issues, weather-related
damage, and component failures.
- Evaluate accessible roofing components as applicable, including shingles, underlayment, flashing, pipe boots, valleys,
ridge and intake ventilation, penetrations, skylights, chimneys, gutters, fascia, and related roof-system components.
- Perform approved roofing repairs within assigned scope, including shingle replacement, flashing repair, penetration
sealing, pipe-boot replacement, minor ventilation corrections, and other assigned corrective work.
- Use sound field judgment to distinguish between completed repair work, temporary mitigation, and conditions
requiring further review or authorization.
- Take clear before, during, and after photos showing the reported concern, observed condition, repair performed, and
completed condition.
- Complete required inspection reports, service tickets, repair notes, material-usage records, and photo uploads
accurately and promptly.
- Document what was observed, what was repaired, what could not be repaired, and any recommended next action.
- Communicate professionally with homeowners while on site, explaining the purpose of the visit and work completed.
- Escalate out-of-scope conditions, safety concerns, recurring issues, concealed damage, structural concerns, and
potential warranty disputes through the designated internal process.
- Maintain assigned company vehicle, tools, ladders, personal protective equipment, and service inventory in safe,
organized, job-ready condition.
- Follow Trinity safety requirements, ladder and fall-protection practices, manufacturer installation requirements, and
applicable jobsite regulations.
- Protect the homeowner’s property, maintain a clean work area, remove job-related debris, and leave each site in
professional condition.
Qualifications
- Experience in residential roofing repair, installation, inspection, or related exterior construction work.
- Working knowledge of common residential roof systems, roofing materials, flashing details, penetrations, ventilation,
and leak-diagnosis practices.
- Ability to safely use ladders, hand tools, power tools, and required fall-protection equipment.
- Ability to work on roofs, climb ladders, lift and carry materials and tools, and work outdoors in varying weather
conditions.
- Ability to independently assess visible conditions, follow assigned repair scope, and recognize when escalation is
required.
- Clear written communication skills for concise service notes and photo documentation.
- Professional customer-service approach and ability to work respectfully at occupied residential properties.
- Valid driver’s license and ability to meet company vehicle-insurance requirements.
- Ability to use a smartphone or company-approved mobile device for photos, work orders, and documentation.
Performance Expectations
Inspection: Conduct a thorough visual inspection of the reported concern and accessible related roofing components.
Repair Quality: Perform authorized repairs to Trinity workmanship standards and applicable manufacturer requirements.
Documentation: Submit complete service notes and required before/after photos for every assigned ticket.
Scope Discipline: Follow the assigned scope of work and promptly report conditions requiring additional review or
authorization.
Escalation: Promptly report conditions that cannot be safely or properly resolved within the assigned scope.
Safety: Follow required PPE, ladder, fall-protection, vehicle, and jobsite-safety practices.
Customer Experience: Be professional, clear, respectful, and careful to protect the homeowner’s property while on site.
Core Accountability: Accurate inspection, quality workmanship, complete documentation, proper escalation, and safe
homeowner-facing execution