Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, September 18, 2026
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
**Location & Vehicle Information**
This position may be based at any Duke Energy location listed in the job posting. The final work location will be determined at the time of offer based on business needs.
A Duke Energy commuter vehicle will be provided.
**Job Summary**
The Senior Public Engagement Manager is responsible for leading strategic outreach and stakeholder engagement efforts for customer delivery projects within an assigned territory, including substation optimization and undergrounding initiatives. This role requires extensive experience collaborating with technical and customer-facing teams, coordinating complex internal and external communications, and operating independently with minimal supervision.
**Key Responsibilities**
- Develop and execute project-specific public engagement strategies.
- Prepare, coordinate, and distribute communications to property owners and other stakeholders.
- Manage, track, and respond to project-related inquiries from external stakeholders.
- Keep internal stakeholders informed of project developments to support successful execution.
- Participate in project team meetings, field reviews, pre-construction meetings, and customer interactions on-site.
- Partner with Government & Community Relations Managers to determine appropriate engagement approaches.
- Coordinate development of letters, presentations, and other communication materials with internal teams, including Communications, Legal, Engineering, and leadership.
- Oversee the printing and distribution of external communications.
- Monitor and document stakeholder concerns and responses for assigned projects.
- Lead the planning and execution of public information meetings.
**Basic / Required Qualifications**
- Bachelor's degree and at least three (3) years of relevant experience;
- In lieu of Bachelors degree(s) AND 3 year(s) related work experience listed above, High School/GED AND 7 year(s) related work experience
**Specific Requirements**
**Desired Qualifications**
- Experience in customer delivery, distribution operations, or the utility industry.
- Strong presentation and communication skills with external audiences.
- Ability to effectively manage escalated situations and work with diverse stakeholders.
- Excellent written and verbal communication skills.
- Knowledge of project management principles.
- Customer-facing experience.
- Strong organizational, planning, negotiation, and problem-solving abilities.
- Experience leading cross-functional teams.
- Conflict resolution and stakeholder management skills.
- Proficiency in Microsoft Office applications.
- Community involvement experience in a professional or personal capacity.
- Ability to build relationships with employees, customers, vendors, service providers, and leaders at all organizational levels.
- Experience working with community organizations and senior leadership teams.
- Event and project planning experience.
- Budget management experience.
**Working Conditions**
- Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way.
- Availability for travel and after-hours events.
- Frequent travel to construction sites to meet with crews and customers.
- Availability to serve in an on-call capacity.
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**Travel Requirements**
25-50%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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