Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
Role and Scope of Position:
This position provides small commercial and residential developments that are not strategic customers with a coordinated point of contact for all customer issues related to gas distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue. This role assists with the contribution to the Gas Operations business objectives by increasing the number of new gas customers and providing a more seamless “end to end” sale and service experience for our gas customers.
Essential Functions:
- Under the guidance of supervision team, the expectations are to manage customer relationships and develop customer relationships within the assigned customer segment (small commercial and residential developments).
- New Customer Connections- responsible for ensuring timely installation of new or upgraded utility services and for accurately providing related load and revenue estimates for customers requesting loads of under 1000 MCF annually and under for defined customer segments.
- Corporate Positioning – Under the direction of the supervision team, assists with developing and implementing strategies for achieving corporate objectives with the small account customer base, such as customer education, identifying rate changes or promoting energy efficiency programs.
- Customer Service – Assist with the enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries.
- Revenue Cycle – collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
- Assist with promoting new technologies to align with Eversource’s net zero targets.
- Under the guidance of supervision will assist with providing solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Requires excellent communication skills (verbal and written)
- Strong interpersonal skills
- Ability to use personal computers, tablets and desktop applications (e.g., Microsoft Word, Excel and Salesforce).
Education:
- Bachelor’s degree in engineering, Business Administration, related discipline or equivalent experience
Experience:
- Zero (0) to three (3) years of gas operations or equivalent experience
Licenses & Certifications:
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
- This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.
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Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$85,930.00-$95,480.00
Worker Type:
Regular
Number of Openings:
1
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor