Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, September 3, 2026
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Number of positions: One (1) - Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.
Mobility: Hybrid
Job Summary
This administrative & data entry position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Responsibilities
Provides quality customer service and support to Power Grid Operations
- Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
- Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
- Facilitates communication between internal and external customers
- Reports job status details to operation center personnel and others as requested
- Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid Operations
- Ensures work is scheduled and executed timely
- Monitors various reports to ensure process adherence to achieve customer-related goals
- Research, root cause analysis and ownership of resolution of customer issues
- Provides feedback to supervision for coaching opportunities
- Collaborates with other work groups to ensure desired customer experience
- Professional and courteous in all contacts
- Uses software applications to prepare correspondence, reports, & presentations
Cost Management
- Creates appropriate work order to complete follow-up work
- Assists in reconciling work order materials, labor, and equipment to represent actual field construction
- Assists in resolving errors and prepares for close-out of construction work orders in work management system
- Develops skill set to report units of property to asset accounting accurately
- Responsible for bargaining unit payroll
- Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
- Provides reports to Operations Leadership regarding bargaining unit employees
Reliability
- Prepares for and provides emergency restoration support as needed
- Supports the Power Grid Operations reliability programs or processes using appropriate work management applications
EE Engagement/Safety
- Supports Human Performance safety culture through active participation in safety meetings
- Follows ergonomics and office safety guidelines
- Supports corporate initiatives
- Demonstrates a commitment to continuous learning and development
Required/Basic Qualifications
Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.
Work Management Specialist I
Work Management Specialist II
- High school diploma/GED AND one (1) year minimum required related work experience
Desired Qualifications
- Able to provide Operations Center Administrative support
- Ability to multi-task & prioritize work effectively
- Ability to manage multiple competing priorities
- Knowledge of SAP software applications
- Knowledge of MAXIMO software applications
- Detail oriented
- Demonstrates excellent customer skills
- Ability to provide backup support for multiple work functions
- Possesses effective written and verbal communication and interpersonal skills
- Collaborates effectively in a team environment & works independently in resolving problems
- Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
- Supports changing work environments, processes, and policies
- Proficient in Microsoft Office software
- Knowledge of local ordinances, permits, and inspections
- Knowledgeable of Power Grid Operations processes and work management and related computer applications
- Ability to provide extended in-person emergency response support during storm restoration efforts
Additional Preferred Qualifications
- Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
- Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
- Collaborates effectively in a team environment
- Proficient in system applications used in Distribution, Customer Experience & Services
- Knowledge of local ordinances, permits, and inspections
- Supports changing work environments, processes, and policies
- Exhibits effective written and verbal communication skills
- Possesses a working knowledge of Microsoft Office Software
- Previous customer service experience
- Prioritizes work effectively
- Demonstrates good judgment in decision making
- Works independently in resolving problems
Working Conditions
- Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.
**Travel Requirements**
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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