The P&C Operations Manager is accountable for the day to day delivery of HR People Operations services within their defined region or service scope, ensuring stable, consistent, and efficient execution aligned to the global People Operations operating model. The role translates service strategy into operational delivery, leading teams to deliver through a tiered, service led model with strong focus on Tier 0 and Tier 1 performance, resolution quality, and demand containment. The P&C Shared Service Delivery Manager owns how services are delivered in practice, ensuring that work is resolved at the right tier, with clear ownership, minimal escalation, and consistently positive colleague experience. The role works closely with the Director, People Shared Services Delivery, acting as the primary layer through which service performance, discipline, and continuous improvement are delivered.
Responsibilities:
Manager Accountability Statement
This role is accountable for operational service delivery performance and team execution, not individual case handling.
Leadership Scope
Core Accountabilities
1. Delivery of People Operations Services
Accountable for the effective execution of Tier 1 People Operations services within scope, ensuring work is delivered accurately, consistently, and on time.
2. Tier 1 Performance and Demand Containment
Drives strong Tier 1 capability and ownership, ensuring maximum resolution at first point of contact.
Ensures teams are equipped and empowered to resolve work without defaulting to escalation.
3. Service Performance Management
Owns operational performance within scope, including:
Uses data and reporting to actively manage performance and intervene where needed.
4. Team Leadership and Capability Development
Leads and develops SSC teams to operate as a high performing service delivery function.
5. Continuous Improvement Execution
Drives practical implementation of continuous improvement initiatives within day to day operations.
Focuses on sustained operational improvement, not one off fixes.
6. Operating Model Adherence in Practice
Acts as a custodian of the operating model at execution level, ensuring it is consistently applied.
Reinforces disciplined, standardised ways of working.
7. CoE and Cross Functional Collaboration
Ensures effective handoffs and collaboration with Tier 2 and Centres of Expertise.
Maintains operational alignment without blurring ownership boundaries.
Core Competencies:
Measures of Success
Success is demonstrated through:
Profile & Expertise
Leadership Style
Our commitment to a fair hiring.
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.