Customer Service Representative

Job Summary:

The Project Concierge Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments. 

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Develop strong positive working relationships with customers and colleagues. 
• Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization. 
• Utilize organizational and time management skills to prioritize and adjust daily tasks. 
• Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects. 

Required Skills/Abilities:

• Strong communication skills including the use of a call management system as well as text messaging and email. 
• Ability to mitigate customer concerns while arriving at the best positive outcome. 
• Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred. 
• Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail. 
• Experience in a faced paced office environment is preferred. 

Education and Experience:

• Customer service experience preferred but not required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times.