Technical Support Specialist - Records

POSITION - Union: Technical Support Specialist - Records

NUMBER OF POSITIONS – 1

LOCATION – BGC - MA - Pittsfield

HOURLY RATE - $30.09 - $45.49

Job Summary

The Technical Support Specialist - Records has developed specialized skills in specific record areas used to perform daily job functions within the department. Completion of assignments will require working independently, using strong problem-solving skills, attention to detail, and completing repetitive tasks with a high level of accuracy within the system of records. Support all capital and O&M programs by identifying all existing and proposed service equipment records with the SAP WMS system, in a timely manner. Using skills and knowledge of the service records, complete assigned record changes within SAP WMS and other company applications as required. Provide backup for the creation or maintenance of SAP master data when directed by supervision.

Key Responsibilities

This role is recognized by the Connecticut Independent Utility Workers (“CIUW”) Local 12924 Union and is responsible for all job duties listed below:

• React to new service requests from Marketing by creating and/or updating master data via B1 in SAP.
• Review and update task 7 in B1 process daily.
• Copy construction crew paperwork weekly.
• Review construction crew paperwork for accuracy for company standards.
• Review and update functional locations & service equipment records in SAP.
• Create URL link in SAP allowing newly updated service cards to be viewed from network drive.
• Review and update service as-builts and label new equipment record for the GIS Technician.
• Track MAT, date in service, posting task update, change of WO status, date of equipment update, GSEP eligible and GSEP characteristics in Service Equipment spreadsheet.
• Update Service Equipment, Outstanding posting spreadsheets.
• TECO all service work orders in SAP.
• Create service work orders for records purposes or based on field changes (as needed).
• Research and gather pipe information for field, internal personal and customer requests.
• File all service construction paperwork in proper folders.
• File all closed folders back into records room.
• File all return folders into the records room.
• Post record as-built drawings with updated footage, ties for services in AutoCAD.

Required Qualifications

• Associate’s degree in a technical field with 3 years of data entry experience or High School diploma with 6 years of data entry experience. Experience in the gas utility industry may supersede data entry requirements.
• Experience in the gas utility industry is preferred.
• This is a DOT safety-sensitive position and will be part of the drug testing pool.

Preferred Qualifications

• Must have proficiency in Microsoft Office programs.
• Strong knowledge and understanding of blueprints, as-builts, mapping is required.
• Possess the ability to effectively and accurately organize large quantities of critical information.
• Ability to work independently and have problem solving skills.
• Three years of SAP experience is required. (SAP Work Management given preference)
• Experience in gas utility or energy sector projects.
• Formal training in AutoCAD is preferred. (Technical school or certification program)

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or External)
• Communication
• Collaboration

Company:

THE BERKSHIRE GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

August-7-2026